Last Updated: July 2026

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1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website or retail locations. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.

By using our services, you consent to the data practices described in this policy.

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2. Information We Collect

When you interact with us, we collect both personal information you provide directly and data collected automatically.

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Personal Information You Provide

We collect information that you voluntarily provide to us when you make a purchase, create an account, sign up for a newsletter, or contact customer support. This may include:

• Contact Information: Name, email address, phone number, and billing/shipping address.

• Payment Information: Credit card numbers and payment details (processed securely through our payment gateways).

• Account Data: Usernames, passwords, and purchase history.

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Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and interaction with our site, including:

• Device Information: Web browser, IP address, time zone, and some of the cookies installed on your device.

• Browsing Data: Individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site.

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3. How We Use Your Information

We use the collected information for the following purposes:

• Fulfilling Orders: To process your payment, arrange for shipping, and provide you with invoices and order confirmations.

• Communication: To communicate with you regarding your order, respond to customer service inquiries, and send you important updates.

• Marketing (with consent): To provide you with targeted advertisements or marketing communications we believe may be of interest to you, provided you have opted in to receive them.

• Optimization and Fraud Prevention: To screen our orders for potential risk or fraud (in particular, your IP address), and generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

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4. Sharing Your Personal Information

We do not sell your personal information. We only share your personal information with third parties to help us use your personal information, as described above:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, and email marketing platforms).

• Legal Compliance: We may share your personal information to comply with applicable Canadian laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

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5. Your Rights Under Canadian Law

Under PIPEDA and applicable provincial laws, you have specific rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

• Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

• Right to File a Complaint: You have the right to challenge our compliance with privacy laws by contacting our Privacy Officer, or by lodging a complaint with the Office of the Privacy Commissioner of Canada (OPC).

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6. Data Retention and Security

Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations.

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Security

We implement robust, industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

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7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us on our Contact page.