Last Updated: September 17, 2026

At ELFONY, we work with trusted suppliers and fulfillment partners to offer a wide variety of products to our customers. Because products may be shipped directly from different fulfillment locations, shipping times and delivery methods may vary depending on the product and destination.

​

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

During busy periods, holidays, product launches, or other circumstances outside of our control, processing may take additional time.

​

Once your order has been processed and shipped, you will receive tracking information when available.

​

Shipping Times

Delivery times vary depending on the destination, product availability, supplier, and shipping method.

As a general estimate, most orders may arrive within approximately 7–20 business days after processing.

Please note that these are estimated delivery times only and are not guaranteed. International shipments, customs processing, carrier delays, weather, and other circumstances outside of our control may occasionally cause additional delays.

​

Shipping Costs

Shipping charges, when applicable, will be displayed during the checkout process before you complete your purchase.

​

Shipping costs may vary depending on the product, destination, order size, and fulfillment location.

​

Order Tracking

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

​

Multiple Shipments

If your order contains multiple products, your items may be shipped separately.

This can happen when products are fulfilled by different suppliers or from different fulfillment locations. You may therefore receive multiple packages and separate tracking numbers for a single order.

​

Shipping Delays

ELFONY is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, incorrect or incomplete shipping information, holidays, or other unforeseen circumstances.

​

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

​

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

​

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible with your order information and, where applicable, photographs of the damaged package or product.

​

We will work with the appropriate shipping carrier or fulfillment partner to help resolve the issue.

​

Questions About Shipping

If you have questions about your order or shipping, please contact our customer support team with your order number and relevant details.

​

RETURN & REFUND POLICY

Last Updated: September 17, 2026

At ELFONY, we want you to be satisfied with your purchase. Because our products may be fulfilled and shipped directly from different suppliers and fulfillment partners, return eligibility and procedures may vary depending on the product.

​

Return Requests

If you would like to request a return, please contact us within 30 days of receiving your order.

Please include:

• Your order number

• The product you would like to return

• The reason for the return

• Photos or other supporting information when applicable

​

Our team will review your request and provide instructions if the item is eligible for return.

​

Return Eligibility

To be eligible for a return, products generally must be:

• Unused and in their original condition

• In their original packaging, when applicable

• Not damaged as a result of customer use

• Returned within the applicable return period

​

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other supplier restrictions.

​

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

​

Please provide your order number and clear photographs of the product and packaging so that we can investigate the issue with our fulfillment partner.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

​

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by our return policy, customers may be responsible for return shipping costs.

​

Return instructions must be provided by ELFONY before sending an item back. Please do not send products to an address provided by the shipping carrier or supplier without first contacting us.

​

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

​

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

​

Non-Returnable Items

Some products may not be eligible for return, including certain:

• Personal-care or hygiene products

• Intimate or sanitary products

• Customized or personalized products

• Clearance or final-sale items

• Digital products

• Products that have been used or damaged after delivery

​

The availability of returns may also vary depending on the supplier and product.

​

Exchanges

We do not guarantee direct exchanges for every product. Depending on availability and the circumstances of your request, we may offer a replacement or refund instead.

​

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly by our fulfillment partners, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or shipment.

​

Important Note About Supplier Fulfillment

ELFONY works with third-party suppliers and fulfillment partners. Some products may therefore have different return requirements depending on the supplier, product type, and fulfillment location.

We will work with you and the appropriate fulfillment partner to help resolve eligible return, refund, replacement, or delivery issues.

​

Contact Us

For questions regarding returns or refunds, please contact ELFONY through our Contact Us page and include your order number and relevant details so that we can assist you as efficiently as possible.