Last Updated: September 17, 2026

At ELFONY, we want you to be satisfied with your purchase. Because our products may be fulfilled by different third-party suppliers and fulfillment partners, return and refund procedures may vary depending on the product and supplier.

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Return Eligibility

We generally accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item should generally be:

• Unused and in its original condition

• In its original packaging, where applicable

• Free from damage caused by the customer

• Returned within the applicable return period

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Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or supplier restrictions.

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How to Request a Return

To request a return, please contact ELFONY through our Contact Us page and provide:

• Your order number

• The name of the product

• The reason for the return

• Photos of the product, when applicable

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Please wait for return instructions before sending any product back. Returns sent without prior authorization may not be accepted.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

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Please provide your order number and clear photographs of the item and its packaging. We will review the issue with our fulfillment partner and determine the appropriate resolution.

Depending on the circumstances, an eligible claim may result in a replacement, refund, or other appropriate resolution.

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Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by ELFONY or the fulfillment partner, the customer may be responsible for the return shipping costs.

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If an item is defective, damaged, or incorrectly fulfilled, ELFONY will review the situation and determine the appropriate handling of return shipping.

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Refunds

Once an approved return has been received and reviewed, any applicable refund will be processed to the original payment method.

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After ELFONY processes the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

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Non-Returnable Items

Certain products may not be eligible for return, including:

• Personal-care or hygiene products

• Intimate or sanitary products

• Customized or personalized products

• Digital products

• Final-sale or clearance items

• Products that have been used, altered, or damaged after delivery

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Return eligibility may also vary depending on the specific product and supplier.

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Exchanges

Direct exchanges may not be available for every product. Depending on product availability and the circumstances of the request, ELFONY may offer a replacement or refund instead.

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Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be sent to fulfillment quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or shipment.

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Third-Party Fulfillment

ELFONY works with third-party suppliers and fulfillment partners. As a result, certain products may have specific return requirements based on the supplier, product type, or fulfillment location.

We will work with the appropriate fulfillment partner to assist with eligible return, refund, replacement, or product-related issues.

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Contact Us

If you have questions about a return or refund, please contact us through our Contact Us page and include your order number and relevant details.

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We will review your request and provide the appropriate next steps.